What we do

Each invoice is thoroughly checked for accuracy to confirm there have been no errors in accounting, billing or overage charges.  

Given the complexity of insurance, having proper coverage means all the difference when your asset experiences a loss. In order to ensure the insurance company will pay a claim, it is critical that you have adequate coverage with a credible carrier. Allow the NYRS apartment management team to help find you such an insurance policy at a competitive rate. We will obtain quotes for you and help guide you through every step of the process.

With our vast experience in handling tenant requests, we know exactly what residents expect. Through our custom request tracking system, our clients save time and money, while we maintain satisfied tenants. Same day response is provided to confirm all requests are received and our apartment management team can be conveniently contacted 24 hours a day 7 days a week via phone, email or through our website.

By providing quick responses to all issues, we help keep small problems from getting bigger. Assistance is also provided with maintenance of items including: HVAC systems, sprinkler systems, irrigation systems, and more. We can help you find the best price possible and make sure each job is of the highest quality and performed by insured, reliable companies.

We provide proper lease documentation to ensure you have the paperwork protection you need by tailoring each document to the specific requirements of the apartment or building. We prepare lease renewals to properly document tenant extensions and assist on both rent stabilized and free market leases. We are kept well informed of any changes in laws to make certain you are up-to-date on current regulations.

We carefully track board packages to ensure timely preparation and processing. We offer assistance to apartment/building owners with completion of the board package, and the preparation of any checks/deposits needed. If you require renewal lease approval, we will work with you to ensure completion, while assisting building management with any questions or clarifications required.

Pre move-out inspections are conducted at least 2 weeks in advance of the expiration of the lease. Once the tenant has vacated the premises, our team checks again for any damages or missing items. We obtain estimates for repairs and replacements, while facilitating any necessary deduction from the tenants’ security deposit. We also oversee the completion of apartment turnover work such as: painting, floor refinishing, basic maintenance and other repairs as required. 

Our apartment management team of experts is available 24 hours a day/7 days a week to handle any apartment or building emergency. Each tenant is given our direct emergency phone number, so immediate contact can be made should the need arise. Our emergency response prevents a small issue from becoming a catastrophic repair. Our crisis management team has expertise in knowing who to call in emergencies and our on-site presence ensures you do not get taken advantage of in times of crisis.

We oversee any project, no matter how big or small, to bring the apartment up to market expectations. By maintaining strong relationships with contractors, we can save you tremendous amount of money. We only use quality, licensed vendors, who we closely supervise to ensure the job is done right and on budget. 

To keep you informed of the operating affairs of your condominium or co-op building, a New York Realty Solutions team member can attend your annual unit owner’s meeting. We take detailed notes of the information distributed at the meeting and provide you with all the latest updates on your building’s operations. We are here to help explain any issues that occurred during meeting and will stay on top of all conversations.

Tracking the financial activity of your asset is made easy with our monthly and annual accounting statements. By the 15th of every month, you will receive our monthly owner’s statement, which details the income and expense activity of your asset. All receipts are attached for ultimate transparency and tracking purposes. This makes annual required tax filings simpler as they are done for you.

Due to the large volume of work we do with our specialist vendors, we are able to offer assistance with filing all US taxes at discounted prices. On the other hand, if you prefer to use your own accountant, we are happy to work with them as well. We are here to help make any clarifications or reclassification to operating statements as needed. Our knowledgeable CPAs can help you to save money on tax payments and avoid unnecessary late fees and penalties.  

We track all inventory and keep detailed records on furnishings in your apartment. We have tenants sign the inventory statement upon moving in so there are no disputes upon the tenant’s vacating the apartment. We will also replace any broken or missing items so they are present for the next tenant. If you would like to rent your apartment furnished, our staff decorators can provide expertise on furnishings based on the specific needs of your apartment.

While our goal is to avoid legal issues in the event they occur, our team stays up to date on all changes with NYC housing laws so we can help you stay compliant with all regulations. “In house” legal counsel is available to assist you on any legal advice needed at a discounted price. In the event a representative from the landlord is needed in court, we can attend on your behalf and provide updates of all events.

When your apartment or building is not occupied by a tenant, our team makes routine inspections to ensure everything in the apartment is in good condition. We help maintain the safety and security of your asset and will make sure there are no leaks or other such issues. In the event a deficiency is found, we take photographs and report it to you, so you can always be in the know of the condition of your apartment.

If you have mortgage escrows with a bank, we can review them to confirm completeness and accuracy. On occasion, banks miscalculate funds needed for insurance or property tax escrows; we are here to ensure the bank refunds any excess funds not required.